Privacy Policy

At Lunelle Maison (“we”, “us”, “our”), we respect your privacy and are committed to handling your personal data responsibly. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal data when you visit our website, place an order, arrange delivery or self-collection, or contact us.

1. Who we are

Lunelle Maison is a business offering products related to motherhood, babies, children, and family care.

If you have any questions about this Privacy Policy or would like to make a request regarding your personal data, you may contact us at:

2. What personal data we collect

Depending on how you interact with us, we may collect:

• Full name
• Phone number
• Email address
• Delivery address
• Order details and purchase history
• Payment-related information, including bank transfer details or payment confirmation submitted by you
• Messages, inquiries, or customer support communications
• Website usage data such as IP address, browser type, device information, and pages visited

3. How we collect your personal data

We may collect your personal data when you:

• Place an order through our website or social channels
• Arrange cash on delivery or bank transfer payment
• Request self-collection
• Contact us through WhatsApp, email, social media, or our website
• Interact with our website through cookies or analytics tools

4. How we use your personal data

We may use your personal data for the following purposes:

• To process and fulfil your order
• To arrange delivery or self-collection
• To verify payment or payment status
• To communicate with you about your order or inquiry
• To provide customer support
• To process refunds where applicable
• To improve our website, services, and customer experience
• To maintain business and transaction records
• To prevent fraud, misuse, or unlawful activity
• To comply with legal and regulatory obligations

5. Disclosure of personal data

We may disclose your personal data where reasonably necessary to:

• Delivery or courier partners
• Payment-related service providers
• Website hosting, IT, and system providers
• Professional advisers such as accountants, auditors, or legal advisers
• Regulators, authorities, or law enforcement where required by law

We do not sell your personal data.

6. Cookies and analytics

Our website may use cookies and similar technologies to improve functionality and understand website usage. You may control cookies through your browser settings, although disabling them may affect some parts of the website.

7. Storage and protection of personal data

We take reasonable steps to protect your personal data against unauthorized access, use, disclosure, loss, misuse, or modification. These measures may include restricted access, secure systems, password protection, and the use of reputable service providers.

However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Retention of personal data

We retain personal data only for as long as reasonably necessary for the purposes for which it was collected, or for legal, accounting, business, or operational purposes. When no longer required, we will delete or anonymise it where appropriate.

9. Overseas transfers

Some of our service providers may store or process personal data outside Brunei Darussalam. Where this happens, we take reasonable steps to ensure that your personal data is protected appropriately.

10. Your rights

Subject to applicable law, you may request to:

• Access personal data we hold about you
• Correct inaccurate or incomplete personal data
• Withdraw consent where our use is based on consent
• Ask questions about how your personal data is handled

To make a request, please contact us using the details above. We may need to verify your identity before processing your request.

11. Third-party links

Our website may contain links to third-party websites or platforms. We are not responsible for their privacy practices or content.

12. Children's data

Our products may relate to babies and children, but purchases should be made by parents, guardians, or adults. We do not knowingly collect personal data directly from children without appropriate basis.

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on this page with the revised date.