Terms of Service

These Terms of Service govern your use of Lunelle Maison's website, products and services. By accessing our website or placing an order, you agree to these Terms.

1. About us

Lunelle Maison offers products related to motherhood, babies, children and family care.

2. Eligibility

You must be at least 18 years old, or have the involvement of a parent or legal guardian, to place an order through our website.

3. Product information

We aim to ensure that product descriptions, images, pricing and availability are accurate. However:

• Colours may appear differently depending on your device
• Packaging may vary from time to time
• Availability may change without notice
• Minor typographical or description errors may occur

We reserve the right to correct errors, update information or cancel orders affected by material inaccuracies.

4. Orders

All orders are subject to acceptance and availability.

We reserve the right to refuse, limit or cancel orders where reasonably necessary, including where:

• An item is out of stock
• Pricing is clearly incorrect
• Fraud or misuse is suspected
• Required information is incomplete

If an order is cancelled after payment has been received, we will arrange an appropriate refund.

5. Pricing and payment

All prices are listed in BND unless otherwise stated.

We currently accept the following payment methods:

• Cash on Delivery (COD)
• Bank Transfer

For bank transfer orders, payment may need to be completed and verified before the order is processed, packed, delivered, or released for self-collection.

For COD orders, customers must ensure that payment is made in full at the time of delivery.

6. Delivery and self-collection

We offer delivery and self-collection, subject to availability.

Customers are responsible for ensuring that contact details, delivery details and collection details provided are accurate. We are not responsible for delays or failed fulfilment caused by incorrect information provided by the customer.

Self-collection is available at:

Lunelle Maison - No 7B, Simpang 88, Bangunan Pehin Dato Haji Muhd Yusof, Kiulap

Additional details regarding payment, delivery and self-collection are set out in our Payment, Delivery & Self-Collection Policy, which forms part of these Terms.

7. Health and wellness disclaimer

Some products sold by Lunelle Maison may relate to postpartum care, breastfeeding, baby comfort or general wellness. Any information provided on our website, product pages, or social platforms is for general informational purposes only and is not a substitute for professional medical advice, diagnosis or treatment.

Customers should seek professional medical advice where appropriate, especially in relation to postpartum recovery, breastfeeding concerns, newborn care, allergies or medical conditions.

8. Returns, refunds, and exchanges

Returns, refunds, and exchanges are governed by our Refund & Returns Policy, which forms part of these Terms.

9. Intellectual property

All content on our website, including text, branding, logos, graphics, layout, and images, belongs to or is licensed to Lunelle Maison unless otherwise stated. You may not reproduce, copy, distribute, modify, or exploit any content without prior written permission.

10. Acceptable use

You agree not to:

• Misuse the website
• Interfere with website operation or security
• Submit false or misleading information
• Use the website for unlawful, fraudulent, or abusive purposes
• Attempt unauthorized access to any part of the website or connected systems

11. Limitation of liability

To the extent permitted by law, Lunelle Maison shall not be liable for indirect, incidental, special or consequential loss arising from the use of our website, products or services.

Nothing in these Terms excludes liability that cannot lawfully be excluded.

12. Privacy

Your use of our website is also subject to our Privacy Policy.

13. Changes to these Terms

We may update these Terms from time to time. The latest version will be posted on this page with the revised date.

14. Governing law

These Terms shall be governed by the laws of Brunei Darussalam.

15. Contact

For any questions regarding these Terms, please contact: